Terms




SHIPPING, DELIVERY & RETURNS

 

Esteticosmetics carry a large stock of the most popular aesthetic products in our warehouse and we are therefore in a position to service and ship your order the very same day as we approve your order with us. Our approval of your order will take maximum 3 working day.

 

Courier, tracking number & delivery time

As your order is shipped you will receive a shipment email with tracking number enabling you to follow your order from it is picked up from warehouse until it arrives to your desired shipping destination.

All orders are shipped with internationally priority postal service You will receive your consignment within 1-3 days from day of shipping. 

Shipping cost will be stated clearly for approval at the time you check out of your shopping basket for entire consignment. You are as importer of the goods you procure from Esteticosmetics  responsible for paying any local import duties or import taxes (if any applicable) at the boarder of your import country.

All products shipped by Esteticosmetics will be carrying minimum 12 months remaining shelf life with some exceptions where we will contact the customer before shipment.

Esteticosmetics will not at any stage withdraw payment for any goods until the very day the goods are shipping from our warehouse to you.

Esteticosmetics is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.

It is unfortunately not possible to pick-up orders in our warehouse in Poland.

 

Lost parcels & delayed shipments

The maximum delivery time within the EU is thirty (30) working days, as established by European law. The maximum delivery time to USA is forty-five (45) working days, as established by USA customs. However, it is very unusual that a delivery will take more than 3-5 working days in Europe and 10-14 working days in North America. If a package is delayed or miss a scan we will start a case at our forwarders, but we cannot resend or refund a package until after the thirty (30) working days for EU and forty-five (45) working days for USA.

 

Packages which have been suspended in custom duties

Please note it is the responsibility of the importer (customer) to know the rules and regulations of a country. If a package is stopped in customs we advise you to contact your local customs office and either try to have the package released or reject it and have it resend to us. Once we receive the returned package we will either resend the package or refund the amount of the products. Please note we only make a refund if we receive the returned package - we do not take responsibility of seized goods.

 

Return policy

Esteticosmetics accept any products returned within 7 working days notification from receipt of the product as long as the reason falls under one of the following conditions:

The product contains manufacturing defects

The product was damaged upon arrival

The product was wrong received

 

In the event that any of the above conditions apply; please contact us by email  and we will resolve the situation.

In case of returned goods you will be offered either replacement of goods or a 100% refund of the products returned. Your refund will be processed via the same method of payment originally used to for the purchase.

No returns will be accepted after 7 days.

Until you have received return instructions from us please hold the products according to manufacture’s temperature and storage condition.

 

Refund

Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded.